Frequently Asked Questions (FAQ)

1. Orders & Shipping

Q: How long does shipping take?
A: Shipping times vary based on your location:

U.S. Orders: 7-15 business days

International Orders: 10-20 business days
Processing time is 2-5 business days. You’ll receive a tracking number once your order ships.

Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. Please allow 3-5 days for tracking updates to appear.

Q: Do you ship internationally?
A: Yes! We ship worldwide. However, customs fees may apply depending on your country, which are the buyer’s responsibility.

2. Returns & Refunds

Q: What is your return policy?
A: We accept returns on non-customized jewelry within 14 days of delivery. Items must be unused and in their original packaging. Customized jewelry is final sale and non-refundable.

Q: How do I request a return?
A: Contact us at info@calebee.store within 14 days of receiving your order. We’ll provide return instructions. Return shipping costs are the customer’s responsibility.

3. Jewelry Care

Q: How do I take care of my jewelry?
A: To keep your jewelry looking its best:

Avoid water, perfumes, and harsh chemicals.

Store in a dry place when not in use.

Clean with a soft cloth to maintain shine.

Q: Is your jewelry tarnish-free?
A: Our jewelry is high-quality and designed to last. However, exposure to moisture, chemicals, and skin oils over time may cause natural wear. Proper care will help maintain its beauty.

4. Custom & Personalized Jewelry

Q: Can I return a customized piece?
A: No, customized jewelry is final sale as it is made just for you.

Q: How long does it take to make custom jewelry?
A: Custom pieces take [your estimated time] to be created before shipping.

5. Contact Us

Q: How can I reach you?
A: You can contact us anytime at info@calebee.store. We’re happy to help!